top of page

Frequently Asked Questions

Do you work in-person or using telehealth?

     I’ve moved to working primarily in-person, as I find it the most effective way to connect and engage. That said, I do offer telehealth occasionally in certain situations, but my preference is to work in person whenever possible.

 

Where do you meet?

     113 Rolling Acres Drive in Rockwood. Yes it's a house. You know you've found it if you see the big flowers on the wall outside the front door. It is by appointment only.​

​

Does a Marriage and Family Therapist work with individuals?

     Absolutely. While my training as a Marriage and Family Therapist includes a focus on relationships and family systems, many of my clients are individuals. I support people navigating a wide range of personal challenges, not just those related to relationships.

 

What ages do you work with?

     I work with teens and adults.  During our free consultation call, we can work together to make sure this will be a good fit.

​

What do you charge and how long is a session?

     As of 2025, individual, couples, and family sessions are $100 each and typically last around one hour.

     Group therapy sessions (6 max participants) are $40 per person. It will be one hour when there are only 1-2 participants. When there are 3-6, we'll go for 90 minutes.

​​

Do you offer a free initial consultation?

     Yes, I am willing to do an initial consultation for free to answer questions and see if it is a good fit.  These meetings are typically shorter and done by phone.

​

Do you take insurance?

     No, I do not accept insurance directly. However, I can provide a superbill—a detailed receipt that you can submit to your insurance provider for possible out-of-network reimbursement. I recommend contacting your insurance company directly to ask how they handle superbills, as reimbursement policies vary. Since I am not affiliated with insurance providers, I’m unable to answer specific questions about their processes or coverage.

 

What are issues you don't work with?

     I typically do not work with eating disorders, autism spectrum disorders, schizophrenia, or substance use disorders as primary treatment concerns. These areas often require specialized support, and I believe clients are best served within a comprehensive system of care. I may work with individuals facing these challenges if they are already connected to a broader treatment team—such as psychiatrists, nutritionists, or recovery specialists—as part of a coordinated approach.

 

Do I have to be a Christian to be a client?

     No. While I personally hold Christian beliefs, my approach in session is respectful, welcoming, and client-centered. I do not impose my faith or values. If a client expresses a desire to incorporate their own faith or spirituality into the therapeutic process, I am open to integrating that in a way that supports their goals—but it is never expected or required.

​

Please Note (Religion and Politics)

     Your therapist's religion and politics should not impact your therapy experience negatively.  Ethically a therapist should not impose their views on you and should create a safe environment for you to discuss whatever you need to process.

​

What Does the Office Look Like?

 

The Living Room

Family Counseling LLC

Rockwood, TN

​

Stephanie Iles LMFT

Steph@ilesmft.com

408-982-7059

Monday-Thursday

By Appointment Only

​

Please visit my
Frequently Asked Questions page for more information.

Thanks for submitting!

  • Instagram
  • Facebook
  • LinkedIn
bottom of page